Cancellation & Refund Policy

Last updated: October 28, 2026

1. No subscriptions, nothing to cancel

ArivaCV credit passes are one-time payments. They never renew automatically, and we never charge you again without you buying another pass. The free plan needs no card.

2. When you can get a refund

• Unused pass: a full refund if you ask within 7 days of purchase and have used less than 10% of the pass's credits.
• Payment taken but no credits: a full refund if your payment succeeded but the credits never reached your account and we can't fix it.
• Charged twice: a full refund of the duplicate payment.

We don't refund passes whose credits have mostly been used, because the AI work they paid for has already been done. We don't refund accounts suspended for breaking our Terms of Service.

3. How to ask

Email billing@arivacv.com from your account's email address, with your payment ID (from the Razorpay receipt) and the reason. We reply within 2 working days.

4. How long it takes

Approved refunds go back to the original payment method (UPI, card or net banking) through Razorpay. Banks usually take 5–7 working days to show them. The pass's remaining credits are removed when the refund is issued.

5. Questions or complaints

See our Contact page for support and grievance officer details.